A beautiful mind

Monday, October 20, 2008

Connect, Discover, Respond.

Ergh!! I jus can't seem to connect, discover and respond!!!
Sorry I have to talk about work again. But you can't blame me Since I'm spending most of my time at work nowadays. HAHH

Connect, Discover, Responds means you have to chat to the customers, while they're waiting for their drinks, while you are making their drinks. Basically, Connect with them, discover more about them and respond to their answers. Sounds simple enough,just chatting. Yet I can't seem to be able to do it! Guess what, CDR is one of criterias to pass my bar test on Wednesday.

As if remembering all the recipes to the Frappuccinos, hot beverages and ice teas isnt hard enough, I have to ask the customers about their day. To show that we care. To create the 'starbucks experience'. Those who know me would probably know I can chat with people. But.... I'd do it only if I want to do it. I don wanna do it, cos i have to do it!
It's like following through motions, doing things for the sake of doing things! I don like that!

There's this person in the store who acts as the 'bad cop', whacking me when i do the wrong things, (eg, drinking espresso shots), who's kinda immature. He seems pretty unhappy with his life/work. You know, the kind of people who makes your life at work tough by yelling at you,to make you feel down, maybe to stamp their authorities or to vent their frustrations from their outside work life. In my dictionary, there's no such thing as seniors or shifu(my colleagues like to acknowledge their shifu). We are all friends. If you wan my respect for you as a teacher, you'd have to earn it. =)

Normally, I'd laugh it off or put on a smile when 'bad' things happen. Sadly, I think this is how we should act when you're out in the society working. To learn, you have to be humble, and undergo maybe humiliating training. I'd regard myself as highly malleble with high tolerance. Normally at work, I'd act like a retard so they have to teach me everything from scratch. If not they'd assumed you know how to do it and then labelled you as a smart aleck when you don deliver the results they want. I think this is not the best way cos overtime, you'd really become a retard.

This is a real story which happened in Japan. Years ago. There was this Japanese, who had receding hairline. Namely, balding. His friends around him laughed at him for this.. Calling him 'botak', and other names, making fun of him probably.
Most of the times, he'd laugh it off and at times, he'd even laughed at himself!
Everyone thought he didn't mind and continued mocking him.
One day he committed suicide for God-knows-what reason by jumping off the building. Friends were puzzled. Nobody knew why he did what he did.. They eventually found a handwritten will left behind by him. At the end of the will, he commented, "All along, I didn't like it when you people made fun of me. I hate myself for being bald. Why must you guys make fun of me".

Just because nobody corrected you, doesnt mean you were right all along. When people don say anything it doesnt mean they like/dislike the way you're treating them. They're probably jus tolerating. So, try to put yourself in other's shoes from time to time! ( I'm posting 'My Philosophies in life' post soon!).